Customer Testimonials
Terrible service visit. We dropped off truck for recall work at 8am Wednesday. Was supposed to take 4 hours. They were to call when done. On Thur. We tried to find when it would be ready. Service advisor couldn't be reached. Messages never returned. Finally went to dealer at 1pm. Service advisor still couldn't say what was going on. Came back at 3pm told them we are waiting. And the advisor went and came back saying mechanic had it on rack now. Finally 445pm saw our truck in parking lot. Most disorganized non communicating service dept we have ever ... Read More DealerRater - Sep 10, 2026
Great customer service. Quick and efficient service for oil change, tire rotation, and general maintenance on my Ford Escape.
Worst customer experience I’ve ever had. It’s been 10 days, and I still haven’t received any update or even a proper diagnosis report. The communication has been extremely poor, and the management is honestly the worst I’ve ever dealt with. Very frustrating experience from start to finish. If I could give zero or even negative stars, I would give -100
Everything good 100 I will be coming back soon .it was a good time I was there
Made an appointment for 1:00 pm for a 20,000 mile service and stating that I would be waiting. The truck was not finished until after 5:00 pm. There was no communication during the wait until saying the truck was ready.
Do not return calls. Unable to get information about your vehicle. Do not listen to customer regarding what the problem is. When you attempt to call direct, their phone system has you on hold for at least 10 minutes before you reach a person in the service department. Then they want you to speak only with a particular person which your vehicle has been assigned to who does not respond to messages you leave for her/him and does not call you back. Will never again use their service department or seek help with any part of this dealership.
Came here for 150k mile maintenance. Told them I’d like coolant and trans flush also..was there for 3 hours and was told I needed brakes, for $600 for 4 sets of brakes I declined. Was about to pay and the service writer told me they didn’t do the transmission flush so they had to pull it back in and do that. The gentleman who pulled the cars in was very nice and took my vehicle in to wash it after that they pulled it in and did the transmission flush. I got there @ 8:03 was the 5th person to check in. ... Read More DealerRater - Aug 22, 2026
This dealership is an absolute disaster. I took my car in for a warranty claim (the best warranty you can buy) and a 2 day job took 4. 4 days without my primary vehicle for a headlight replacement. No one will answer the phone at the service desk except for the third party that eventually picks up and just transfers you back to the service desk just to still not have anyone answer. I even left messages with the manager Haley P. And still nothing. I had to borrow a car and just show up at the service desk just to get an ... Read More DealerRater - Aug 20, 2026
Usually have good timely service with updates, however this visit I had zero updates and no phone call stating service was complete. We got to the dealership at closing still with no notice it was ready.
Quoted me a price and when I went to pick up the vehicle charge me $1900 extra a shady place. Refuse to give me my keys without paying now I have to go through the dispute process with the credit card company because of these shady turds.
The young man that help me did a great job very professional in he call me pick my vehicle up
Janet Haynes is the BEST! Service was great too. Recommend her to everyone i know looking to buy a car.
Service was provided as requested and within the one day timeline. Also, the concierge service was wonderful!
I’m new to the area and the appointment process was great… being able to schedule via the internet on the weekend. Service personal was very understanding and made the process very good from a bad situation.
Awesome teamwork and clean atmosphere was on display. Mr. Braswell made my experience one to remember.
Everyone was pretty friendly, I went in to have an oil change and it would have helpful if the advisors had more knowledge of the promotions offered and what they included, I received a promotion via email and also one by mail, I would have liked to use the promotion that included all the services I normally get when I come in for my oil change, neither advisor was sure which promotion would include those services, and didn't reach out for further assistance with finding out, so I just chose lesser of the 2 I had, but the service was ... Read More DealerRater - Aug 6, 2026
Had an appointment for oil change tech was very courteous took all the information needed showed me to waiting area
My salesperson Mrs Janet Haynes did a great job getting me into a 2026 Ford Explore.thanks to financial support. I am truly enjoying it.Group 1 Shreveport.
Love my f150 nice taxi when leaving over McNugget thank u thank you thank you
Didn't have an appointment and they still got me in and got took care of thank you very much.
Good service and the service rep was very kind and helpful. The waiting room is clean with a great coffee machine.
The salesman was courteous and professional. He was also knowledgable of the vehicle. It was an all around good experience, and I would recommend Group 1 Ford.
Horrible and unfriendly. they will hold your vehicle for 3 days just to scan it
Great service every time I visit. They treat me and my daughter so well. Will always be a valued customer!
Always fast friendly service. Convenient appointment times and great customer service. Friendly , professional and knowledgeable staff.
Group 1 Ford’s service dept oversaw the maintenance on my f250. Although it got delayed due to parts, they took care of me and made it right. Would recommend to others.
Extremely good service and customer service ! fair wait time and good coffee. Pricing and repairs on the mark.
As usual, I had excellent service and was treated like family. Kudos go to Haley and Shawn for their assistance.
Everyone was very nice. My advisor was A J. He was very nice and helpful.
Easiest vehicle purchase ever! Janet was great! Albert in Finance was awesome! I will be telling everyone I know what an excellent buying experience it was.
Dropped vehicle off and was able to get courtesy ride home. Was also able to get a return ride to dealer. Very convenient!!
Everyone was so nice and accommodating the service was fast and good and so pleasant
Excellent service. Very pleased Service advisor was very helpful and they finished quickly as promised
I appreciate how quickly Sean was able to get my oil changed and tires rotated.
Recalls handled promptly, great communication, kept in touch with progress of repairs, A+ car dealer.
Amazing Experience will refer my friends and family to purchase from Group 1 Ford. They went over and beyond to make sure every need was met. Customer service was a 10/10. Group 1 is a great name for this establishment because they really work well as a group to tend to the customer needs.
Haley Peters is the Best and Sean Riley is a Top Service Advisor! Best two around!
Group 1 is very thorough and they do an excellent job with my car. I recommend.
Poor service, very over priced! It took over twenty hour to even look at it.
Great service and friendly tech. Came to my work, rotated my tires and changed my oil. Would highly recommend!
Group 1 went above and beyond for my family. I’m a Navy veteran stationed at NCBC Gulfport Ms and we were traveling to visit my daughter’s college university when we had a breakdown. AJ and the staff treated us so well. The best customer service I’ve seen in years. I can’t say enough about how good they treated us. We made home safely and really appreciate everything Group 1 did for us. Thank you from Mr and Mrs Frick.
Everything about having my truck serviced went well. From calling to make the appointment to honoring a coupon for a discount. I was very satisfied with the service and the service consultant.
The service department manager is a good person and will make things right when they have made a mistake.
Received a 10% discount for scheduling online during a specific timeframe only to be charged a mysterious miscellaneous fee charge "shop charge" on my bill to make up the difference on their end. Not a respectable business practice. Just a simple oil change service.
My Service Rep was nice and courteous.An assist to the Ford Motor Company . Keep informed.
The service was good and the timing was good they let me know what I needed
Great service real nice people crutis and professional service and concern about their concern about the people they service.
Great dealership and great crew that helps with all your needs to buying a vehicle
Very nice employee, and the car was throughly checked out, did not have to stay to long, thanks
Clean. I had a 9:00 appointment but didn’t get my vehicle till the afternoon. Just for an oil change and tire rotation. Too long
Service writer was very professional, courteous and knowledgeable. Informed me immediately when my vehicle was ready
The dealer, Costa, was very kind and helpful and was able to do everything I needed.
They were very professional and friendly. Everything was spotless. The service was great. Would use them again.
Courteous, professional and interested in my limited business . My service man was very attentive to my vehicle.
They great me.in a pleasant and professional manner. They kept me up to date as they progressed through calls and text. I was offered to be dropped off. That was a very pleasant ride. Matt took care of me.
Extremely happy with the sales group and finance manager and everyone that I spoke with. A really great group
Excellent service. Noah was a knowledgeable and helpful Technician. Service performed timely and explained in detail. Also was able to use "the works" coupon.
AJ was very helpful and I was in and out in about an hour. I was very impressed.
They were extremely helpful and quick got it fixed same as I was on the road. 1 of the best dealership encounter I have had
Everyone that helped me out was very kind and assisted me right away when I got there
From the moment I walked in, the staff was attentive and welcoming. AJ who was my rep had clear communication and a genuine commitment to going above and beyond to ensure everything was seamless. It’s rare to find this level of care and professionalism. I’ll definitely be returning and highly recommend them—especially to fellow military members.
The people there were straight forward and attentive. They completed the work discussed in a timely manner.
Clean, friendly and quick service. AJ was my advisor and was great to work with.
Brock was great assisting with my oil change. I will definitely come back. 5 stars!
Service writers were awesome they took care of me quickly I'm very pleased with the service team
You have the absolute best service manager Hailey and that makes your service department excellent!
My oil change was completed in a timely manner. Also my service advisor AJ was very informative and professional. The waiting room was also cleans and the coffee was fresh.
The service department was friendly and accommodating. The service was done quickly and efficiently. I would recommend this service department.
All the people I dealt with were helpful, friendly and made the buying experience an easy process.
Sam made it the easiest time I’ve ever had buying a truck. Everyone at the dealership was super friendly.
Very proactive and friendly staff. Well informed and patiently answered every question. Worked with us to get the best outcome possible
Clean,the people friendly and courteous, and it seemed as though they were willing to help .
Great customer setvice, repairs don’t ever take long. Repair what needs to be repaired and doesn’t try to upsell everything.
Got my truck back sooner than expected. Service advisor AJ was very helpful and professional. Price was what I was quoted.
Mi experencia fue muy buena , buen servicio ,y tambien rapido me atendieron ,Stephen Martinez me atendio muy amable y bilingue en dos idiomas que es muy bien😀
This is the only dealership I will use. I keep going back to G1 Ford for the past 16 years. Due their excellent Service department. Their service manager Haley Peters runs a tight department. my service advisor Matt listens to my concerns and needs and always keeps me informed of what may or may not need to be done to my vehicle. I live in Haughton and I go all the way to Bert Kouns to G1 Ford because of the excellent customer service and the Service Department. I like how the mechanics videos and allows me to see what their ... Read More DealerRater - Mar 25, 2026
Easy communication with texting recommendations with video support, nice customer service, and good care overall
Everything was super organized and everyone was extremely nice and helpful. I never felt pressured or rushed.
Routine oil change on my 08 Mustang BULLITT. Asked about a shimmer/steering at Hwy speed. Found a maintenance issue. Ordered the parts and we are able to stay golden!
I have found their repair costs to be lower than the local reputable garage and their mechanics are Ford certified and trained.
Fast oil change, tire rotation - had an appt. And I was in and out in an hour
Great customer service! Definitely coming back.everyone was such a big help thank you group 1 ford
First visit was efficient and time as quoted. Brock was friendly and professional during the visit
Service was excellent and completed in a timely manner. Stephen was courteous, helpful, and professional.
Service Department is ridiculous. The Service Manager Hailey was caught lying to me repeatedly concerning the parts ordered for my truck. I was eventually forced to call Ford Motor Company to help me get to the bottom of who was lying. She told me on several occasions that one of the axle bolts were there but the second hadn't arrived. After over a month of that, I was told by the parts Department that NO parts were ever ordered for my vehicle. The Group 1 Service department even lied to Ford motor company saying that I needed to come in ... Read More DealerRater - Mar 3, 2026
Went in for an oil change and my advisor informed me of every detail throughout the process. Was in and out very quickly and no issues.
The service advisor and customer service was awesome. I will be back for all of my maintenance needs. I love my Ford!!!
The service at roundtree ford is top level. Took my car in for service. Enjoyed my visit.
This dealership excels at delivering exceptional service, thanks to its team of dedicated and skilled professionals who genuinely care about helping. I had the pleasure of talking with Stephen, whose exceptional communication skills, patience, and professionalism made a lasting impression. I'm grateful for our interaction and appreciate the extra effort he put in to ensure my needs were met.
This was for the 1st year service for our F150 pick up. AJ, the service advisor was excellent. The cost for the service was very acceptable! Very good experience!
Went to the maintenance department for an oil change, full inspection and fluid leak. Earl was my assigned advisor. He’s great! You will get a video of what the mechanics find via text/email. I’ve never seen this and think it is awesome! Prices are fair and I love that they offer a complementary shuttle service.
Great service, Good people and well knowledgeable, great conversations. The techs are good and love the videos from the techs letting me know what they find and conditions of my vehicle, thanks.
Stephen Martinez did great with getting work on my truck finished. Would suggest this service department
Made an appointment for an oil change, bronco was taken to the shop. Oil change, rotated tires and multi-point inspection was gone in less than an hour. Good job, A J took care of what I needed
I love the fact that they can come to my home and do my oil changes. The technicians that come are always very courteous and knowledgeable.
I don't feel like I was treated fairly. I feel I was lied to. I feel I was overcharged.
The service was quick and easy. The staff were very friendly. Amazing work all around!
Quick fast and in a hurry to take care of me and my vehicle! Awesome customer service
Great Experience they usually do a good job on taking care of my vehicle customer service was awesome as well.
Prompt and courteous service. Brock explained my concerns and was able to tell me tge time for service correctly
